Perfecting the Art of Customer Service

Overview: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.

Buy Now – Be Our Guest

Book Description: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

Book Details

  • Be Our Guest
  • Title: Be Our Guest: Revised and Updated Edition
  • Subtitle:Perfecting the Art of Customer Service
  • Authors: The Disney Institute
  • Publisher : Disney Electronic Content
  • Published Date: 2011-12-16
  • Component:
  • Category: Marketing, Juvenile Nonfiction,
  • Ratings Count:
  • Average rating:

Buy Now – Be Our Guest
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