Overview: Whether a CEO or a part-time employee, every person can make a difference–and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization.

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Book Description: Take Care of Your Customers–or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business–they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace

Book Details

  • Legendary Service
  • Title: Legendary Service: The Key is to Care
  • Subtitle:
  • Authors: Kenneth H. Blanchard
  • Publisher : McGraw Hill Professional
  • Published Date: 2014-04-18
  • Component:
  • Category: Marketing, Business & Economics,
  • Ratings Count:
  • Average rating:

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Legendary